Terms
Terms of Service.
Version 1.2 · 22 September 2026 · Diaz Industries Incorporated, Coquitlam, British Columbia
These terms are an agreement between you, the business using Cleartrill, and Diaz Industries Incorporated ("we"). By creating an account you accept them and the Privacy Policy. The version you accept is stamped on your account.
What Cleartrill is
An AI assistant that answers calls, texts and WhatsApp messages for your business using the information you approve, takes messages, books appointments when a calendar is connected, and reports back to you. It introduces itself as an AI assistant on every call and never pretends to be a person.
What you are responsible for
- The information you give it: your services, starting prices, hours and answers. It only says what you approve, and it hands unfamiliar questions to you.
- Forwarding your business number and confirming the test call. Cleartrill shows "answering" only after those checks pass.
- Following the rules of your profession and territory. Cleartrill applies a rules pack for your profession and territory and does not activate a line without one; you remain responsible for your business's compliance.
- Telling us if the assistant should not answer certain callers, by keeping your private list up to date.
- Not using Cleartrill for emergency services, medical, legal or financial advice, or anything unlawful.
Free trial
New businesses may receive a free trial. Its length and limits are shown before you start and on Your plan in the app. No card is taken to start it and nothing is charged when it ends. When the trial ends, or its call or minute allowance is used up, Cleartrill stops answering until you choose a plan, and we send you the steps to remove call forwarding. We may change or pause the trial offer for new businesses at any time; terms already granted to you are honoured.
Plans and payment
Plans are monthly and you can cancel at any time; the plan runs to the end of the period you paid for. Prices are shown in your currency where we offer it, with USD as the reference. Taxes are added where they apply. Included usage and overages are shown before you pay. Payments are processed by Stripe. Discount codes are validated at checkout and cannot be combined unless the code says so.
Your Voice
If you choose Your Voice, you confirm that the voice you record is your own, and you give us permission to create a copy of it and use it only to answer your business's calls. Every call still starts with the assistant identifying itself as an AI assistant. You can revoke this consent at any time in the app; the copy stops being used immediately and is deleted within seven days. We never use your voice for anything else.
Recordings and messages
Calls are recorded and transcribed, and the assistant says so at the start of every call. Recordings and transcripts belong to your business. You are responsible for any additional notice your jurisdiction requires. Automatic replies to texts and WhatsApp go only to the channels and numbers you select, and stop for anyone who opts out or is on your private list.
What we do not promise
Cleartrill depends on telephone carriers, messaging providers and AI models we do not control. We work to keep it available and accurate, but we do not guarantee that every call is answered, every message understood or every booking made. Value estimates in the app are estimates from your own starting prices, not measured revenue. To the extent the law allows, our liability is limited to the fees you paid us in the three months before a claim.
Ending the agreement
You can delete your account at any time from Settings. We can suspend or end an account that breaks these terms or puts callers at risk, with notice where we can give it.
Changes and law
When these terms change, the version and date at the top change and we tell you in the app before they apply to you. The laws of British Columbia and Canada govern this agreement.
Contact
Diaz Industries Incorporated, Coquitlam, British Columbia. info@diaz-industries.com