If Cleartrill called you, or answered your call

Caller privacy notice.

Version 1.2 · 22 September 2026 · Diaz Industries Incorporated, Coquitlam, British Columbia

This notice is for people who called a business whose phone is answered by Cleartrill, the AI assistant service operated by Diaz Industries Incorporated on that business's behalf.

Who answered your call

An AI assistant that handles the phone line for the business you dialed. It says so at the start of every call. When it speaks in the business owner's own voice, that voice is used with the owner's written consent, and the assistant still introduces itself as an AI assistant.

What is collected on the call

Your name, phone number, service address and a description of what you are calling about, plus a recording and a transcript of the call. The assistant states at the start of the call that it is recorded. Payment details are never taken on the call.

Why

Three reasons, and only these: to take your message or book your appointment correctly, to send the business an accurate summary so they arrive prepared, and to check the assistant's work for quality.

What we never do

Sell your information, use it for advertising, use your recording to train AI models, or share it with anyone other than the business you called and the service providers that run the phone system for us.

Where it lives, and for how long

Recordings and transcripts are stored with our telephony and voice providers and in the business's Cleartrill account. They are kept only as long as needed for service quality, by default 90 days, then deleted. The business can delete them sooner.

Your choices

You can ask the business you called to see the information from your call, correct it, or have the recording deleted. You can ask to be called back by a person at any time, including during the call. If you received a text after your call, it was a one-time service message with a link to this page; reply STOP and you will not receive another.

The standards we hold

Built in Canada under the British Columbia Personal Information Protection Act and PIPEDA, and run to GDPR-grade practice everywhere: minimal collection, stated purposes, short retention, deletion on request. In Mexico, this page together with the spoken notice serves as the aviso de privacidad under the LFPDPPP, and requests to access, rectify, cancel or oppose are honoured through the same channels. The assistant identifies itself as an AI assistant on every call.

Questions or requests

Email info@diaz-industries.com with the business name and the approximate time of your call, or contact the business you called directly.