If Cleartrill called you, or answered your call
Caller privacy notice.
Version 1.6 · 7 November 2026 · Diaz Industries Incorporated, Coquitlam, British Columbia
For people in Quebec, the French version is the reference text. Version française
For people in Mexico, the Spanish version is the reference text. Versión en español
This notice is for people who called a business whose phone is answered by Cleartrill, the AI assistant service operated by Diaz Industries Incorporated on that business's behalf.
Who answered your call
An AI assistant that handles the phone line for the business you dialed. It says so at the start of every call. When it speaks in the business owner's own voice, that voice is used with the owner's written consent, and the assistant still introduces itself as an AI assistant.
What is collected on the call
Your name, phone number, service address and a description of what you are calling about, plus a recording and a transcript of the call. The assistant states at the start of the call that it is recorded. Payment details are never taken on the call.
Why
Three reasons, and only these: to take your message or book your appointment correctly, to send the business an accurate summary so they arrive prepared, and to keep spam and scams away from the business.
What we never do
Sell your information, use it for advertising, or share it with anyone other than the business you called and the service providers that run the phone system for us. We do not use recordings, transcripts or messages to train AI models.
Where it lives, and for how long
Recordings and transcripts are stored with our voice provider and in the business's Cleartrill account. They are kept for 90 days so the business can act on your call, then deleted. The business can delete a call sooner. This information is stored and processed outside Quebec, in British Columbia and the United States.
A call or text that looks like spam, or comes from a number the business blocked, is set aside automatically for 30 days, then deleted. A caller's number is kept 7 days to spot repeated calls. You can ask the business to review a call that was set aside.
Your choices
You can ask the business you called to see the information from your call, correct it, or have the recording deleted. In Quebec, if the answer to your request does not satisfy you or you get no answer within 30 days, you can take the disagreement to the Commission d'accès à l'information within 30 days. You can ask to be called back by a person at any time, including during the call. If you received a text after your call, it was a service message about your call from the business's AI assistant; reply STOP and you will not receive another.
The standards we hold
Built in Canada under the British Columbia Personal Information Protection Act and PIPEDA and, in Quebec, the Act respecting the protection of personal information in the private sector, and run everywhere on these principles: minimal collection, stated purposes, short retention, deletion on request. A Spanish aviso de privacidad will accompany Cleartrill in Mexico. Requests made in Mexico to access, rectify, cancel or oppose are honoured through the same channels. The assistant identifies itself as an AI assistant on every call.
If you called a person's own phone
Some people use Cleartrill for their own phone, not for a business. When the assistant answered for a person, Diaz Industries Incorporated is responsible for the information from your call: make the requests above to us at support@cleartrill.ai, with the name of the person you called and the approximate time of your call. The person you called receives your message and agrees to use it only for their own personal purposes.
Questions or requests
Email support@cleartrill.ai with the business name and the approximate time of your call, or contact the business you called directly. Our person in charge of the protection of personal information can be reached at support@cleartrill.ai with "Privacy" in the subject line.